Frequently Asked Questions

Below is a list of commonly asked questions. If you do not find an answer to your question please contact us so we can be of more assistance.

How and when should I pay for my service of choice?

There are only a few simple steps you need to take in order to get the process started. If you need a Vehicle Inspection, first gather the information you have about the vehicle including a contact name and number and where the vehicle is located. For our Personal Consultation service all we need to know is who is repairing the vehicle and who you have been in contact with at that facility along with the phone number. Next, fill out a Service Request form which a link can be found leading to this form on our Contact page. Our Service Request form will provide us with all the necessary information we need. Thirdly, Once we have contacted you and the person you have been in contact with, we can set up an appointment and than a payment option. Select the Payment Handler link and follow the simple steps.

What is your cancellation policy for your Vehicle Inspection services?

The vehicle inspection begins when our operative leaves for the inspection location. In the event that the client or the seller cancels the inspection during the time our operative is en route to the vehicle's location, the client will receive a full refund less $50.00 US for a service and time fee for cancellation. Once our operative begins inspecting the vehicle, there will be no refunds. The time at which our operative begins the inspection will be noted on the vehicle inspection report.

What is your cancellation policy for your Personal Consultation service?

Our Personal Consultation service begins when our operative leaves to meet with the client. In the event that the client cancels the meeting during the time our operative is en route, the client will receive a full refund less $50.00 US for a service and time fee for cancellation. Once our operative has met with the client, a refund is not possible. If the vehicle can not be inspected but a meeting has taken place between our operative and the client, a refund is not possible.

Do you offer engine compression checks?

We do not currently offer engine compression checks due to liability issues pertaining to removing parts from the vehicle. We do however offer services that may be able to provide you with results that are close to compression checks. Our Computerized Scan test is able to check for engine cylinder misfire which can be caused by low cylinder compression. We will not be able to confirm an exact compression reading. With today's advances in engine design cylinder compression checks are becoming a diagnostic tool that is really only used when an engine has severe drivability issues and this may be determined just by listening and feeling the engine.

Are your services currently available on weekends and holidays?

Service is not available on Saturday or Sunday, however if you have questions or concerns during these days, please contact us via email. In most cases a response will occur within the weekend. We will automatically be closed on all major US holidays. Our business hours are: Monday - Friday 8:00am - 5:00pm US Central.

What are your qualifications?

All of our operatives proudly wear the ASE Blue Seal of Excellence and in addition truly excel with client relations. Each and every one of our agents has the commitment and desire to deliver honest and un-bias results.

Do you offer a vehicle history report?

In order to keep our services as affordable as possible we do not offer a vehicle history report with our inspection reports. These reports are good tools to have at your disposal, but they often leave little information about the vehicle's actual condition. These reports are relatively inexpensive and should be considered if you have any doubts.

What payments do you accept?

We accept PayPal which accepts all major credit cards including American Express, Discover, Master Card and Visa.

How long does it take to receive my inspection report?

Usually we can have your inspection report ready to be viewed the same day of the inspection. If we can not deliver your report that evening than we will contact you letting you know when it will be done. Our inspection reports are emailed to the email address that you provided within the Service Request form.